In Touch With You
Communication is the cornerstone of service excellence. As a ServiceMaster Clean franchise, we promote active communication within our own company and with our clients, encouraging a degree of responsiveness unparalleled in the industry.
- Our customer service representatives, managers, supervisors and specialists are dedicated to providing a prompt and effective response to your questions and request.
- On-site Communication Log books provide ongoing documentation of your task schedule, periodic work sheets, Safety Data Sheets and requests.
- offers the of our on-line communication process.Through this valuable tool, we monitor your buildings request and respond back with our Six Step Solve it Process within 30 minutes.
- We listen and log
- Show Empathy- Try to see it through the clients eyes
- Assure and Own- We don't make excuses and handle it quickly
- We agree on a solution
- We confirm who, what, where and when
- Close the loop- We confirm the resolution and measure satisfaction
- Ongoing employee training incorporates the most advanced cleaning processes, products and equipment. Our training methods themselves are also under constant development to take advantage of the latest innovations.
- Regular inspections provide constant feed back to our employees about the quality of their work.
- Employees are encouraged to suggest ways in which our performance can be enhanced
- The entire ServiceMaster Clean network fosters an environment of open and frequent communication so we can provide the responsive service you deserve
Call Us Now At 708-333-1890ServiceMaster Cleaning Solutions Specializes in Warehouse Ceiling cleaning, office cleaning, Carpets, Hard floors and Healthcare in Chicagoland
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Cleaning Solutions. All rights reserved. An independent business licensed to serve you by ServiceMaster Clean.